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Returns Policy

Because everything our customers order is handmade, we can’t offer returns. However, if the customer receives their package and aren’t satisfied with it, the customer can return it and receive store credit. For this, the customer should contact us via email within 7 days of receiving the package. The customer must incur in shipping costs. 
If the product ordered is broken, defective or incorrect, please contact us via email within 3 days of receiving it. With the receipt and the unused product, we will send the customer a replacement (if available) or store credit. In this case, we will take care of shipping costs. 

Porque nosotros hacemos a mano todo lo que ordenas, no podemos ofrecerte devoluciones. Como quiera, si recibes tu paquete y no estás feliz con el, puedes devolverlo para un crédito en la tienda online. Para esto, deberás notificarnos vía correo electrónico dentro de los 7 días de haber recibido tu producto. Usted deberá incurrir en gastos de envío.


Si un producto está roto, defectuoso o incorrecto, favor de contactarnos vía correo electrónico dentro de los 3 días de haberlo recibido. Con su recibo y sin que el producto esté utilizado, le enviaremos un reemplazo de haberlo disponible o un crédito a la tienda. Este envió usted no tendrá que pagarlo.

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